At Reptiles Palace, we understand that the health and well-being of our reptiles is of utmost importance to our customers. That’s why we’re proud to offer a Live Arrival Guarantee on all our shipments.

What is the Live Arrival Guarantee?

Our Live Arrival Guarantee ensures that your reptile will arrive at your doorstep alive and healthy. We take great care in packaging and shipping our reptiles to ensure their safety during transit. However, we understand that sometimes unforeseen circumstances can arise. If your reptile arrives deceased or in poor health due to shipping stress, we will replace it free of charge or provide a full refund.

How does the Live Arrival Guarantee work?

If your reptile arrives deceased or in poor health, please contact us immediately with the following information:

  1. Order number
  2. Photos of the reptile and packaging
  3. Description of the issue

We’ll review your case and respond promptly to resolve the issue. If we determine that the reptile was damaged during shipping or arrived deceased due to our negligence, we’ll provide a replacement or refund as per your preference.

What is covered under the Live Arrival Guarantee?

Our Live Arrival Guarantee covers:

  • Reptiles that arrive deceased
  • Reptiles that arrive in poor health due to shipping stress
  • Reptiles that are damaged during shipping

What is not covered under the Live Arrival Guarantee?

Our Live Arrival Guarantee does not cover:

  • Reptiles that are injured or stressed due to improper care or handling after arrival
  • Reptiles that are not acclimated properly to their new environment
  • Reptiles that are fed or cared for incorrectly

Tips for ensuring a smooth arrival

To ensure that your reptile arrives safely and healthy, please follow these tips:

  1. Provide a safe and suitable enclosure for your reptile
  2. Acclimate your reptile slowly to its new environment
  3. Handle your reptile gently and carefully
  4. Feed your reptile a nutritious diet
  5. Monitor your reptile’s health closely

Why choose Reptiles Palace?

At Reptiles Palace, we’re committed to providing our customers with healthy, high-quality reptiles. Our Live Arrival Guarantee is just one example of our dedication to customer satisfaction. We strive to build long-term relationships with our customers and provide them with the best possible service.

Frequently Asked Questions

Q: What happens if my reptile arrives deceased?
A: We’ll replace it free of charge or provide a full refund.

Q: What if my reptile is stressed or injured during shipping?
A: We’ll work with you to resolve the issue and provide a replacement or refund if necessary.

Q: How do I care for my reptile after arrival?
A: We’ll provide you with detailed care instructions for your reptile.

Contact Us

If you have any questions or concerns about our Live Arrival Guarantee or need assistance with your reptile, please don’t hesitate to contact us. We’re here to help.

Phone:
Email: info@reptilespalace.com
Website: https://reptilespalace.com/

Thank you for choosing Reptiles Palace!

We’re excited to have you as a customer and look forward to providing you with the best possible service. Your satisfaction is our top priority, and we’re committed to ensuring that your experience with us is nothing short of exceptional.